The whole concept of Click and Collect is poised for exponential growth as retailers are looking to offer increased customer choice and convenience and address the final piece of the last mile fulfilment puzzle. Reserve-and-collect services are becoming increasingly important for both bricks and mortar and e-commerce retailers as consumers expect to be able to pick up their purchases when and where they choose.
TZ Smart Click n’ Collect Locker solutions comprises an end-to-end solution, starting with an on-line reservation engine that provides retailers with the ability to manage bookings and deliveries to a Locker and ending with a controlled and secure Locker collection point for customers to pick-up their goods. The whole process can be fully integrated into third party systems to streamline the order management to fulfilment system and improve workflow practices.
By giving customers the option to have their purchases picked up from a safe, convenient and accessible location, retailers can improve their fulfilment services, and promote loyalty and repeat business. The end-to-end offering gives customers a service that fits into their lifestyle and makes doing business just that much easier.